Your unforgetable adventure awaits

We understand that plans can sometimes change unexpectedly. Here's our comprehensive changes and cancellation policy for boat rentals to ensure a smooth experience for all:

1. Refunds and Cancellations:

• Full refunds can be provided for cancellations made up to 15 days before the scheduled trip dates for most boat reservations.
• For cancellations within 15 days of the trip dates, refunds may be available in the event of sickness or adverse weather conditions that make the trip unsafe or impossible. Proof of sickness may be required.

2. Date Changes:

• Date changes can be accommodated, subject to availability and weather conditions.
• A change fee, which is specific to each boat, may apply based on the rescheduled date. This fee covers administrative costs and potential loss of business due to date changes.

3. Weather Conditions:

• Your safety is our priority. If weather conditions are deemed unsafe or unsuitable for boating by our experienced crew, we reserve the right to reschedule the trip or offer a full refund.

4. Booking Alterations:

• Modifications to the booking, such as changes in the number of passengers, must be requested and approved in advance. Additional fees or adjustments to the total cost may apply based on the changes.

5. No-Shows:

• If you fail to show up for your scheduled trip without prior notice, no refunds will be provided.

6. Force Majeure:

• In the rare event of unforeseen circumstances beyond our control (e.g., natural disasters, strikes, etc.), we reserve the right to modify or cancel trips. In such cases, we will work with you to reschedule or provide a full refund.

Please note that all refund, cancellation, and date change requests must be submitted in writing to our customer service team at least 24 hours before the scheduled trip time. We strive to accommodate your needs while maintaining fairness and operational efficiency.

We value your understanding and look forward to providing you with an exceptional boating experience. If you have any questions or concerns about our policy, feel free to reach out to our customer service team.